Terms of Use

1. Introduction

Welcome to Elixpaw (“we,” “us,” or “our”). These Terms of Use (“Terms”) govern your access to and use of our website, www.elixpaw.com (the “Site”), and any purchases made through our online store.

By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

2. Eligibility

You must be at least the age of majority in your jurisdiction, or have permission from a parent or legal guardian, to use this Site.

By placing an order, you confirm that all information provided is accurate, complete, and up to date.

3. Products and Information

We aim to present our products as accurately as possible. However, we do not guarantee that product descriptions, images, or other content are error-free.

If a product does not meet its description, your available remedies are governed by our Return Policy.

We reserve the right to modify or discontinue products at any time without prior notice.

4. Pricing and Orders

All prices are listed in USD and may change without notice.

We reserve the right to:

• Refuse or cancel any order
• Limit quantities per order or per customer
• Cancel orders due to pricing errors or suspected fraud

If an order is canceled after payment, a full refund will be issued.

5. Payments

We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal, PayPal Pay Later, Apple Pay, Google Pay, and Venmo. All payments are processed securely through PayPal. Available payment methods may vary depending on your location and device.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

6. Shipping and Delivery

We offer international shipping through logistics partners.

Delivery times are estimates and may vary depending on destination, customs processing, and carrier performance.

Risk of loss is transferred in accordance with applicable consumer protection laws in your country of residence.

7. Returns and Refunds

Purchases are subject to our Return & Refund Policy, which forms part of these Terms.

We aim to provide a fair and transparent return process in accordance with applicable consumer protection laws.

8. Intellectual Property

All content on the Site, including text, images, graphics, logos, and design elements, is owned by or licensed to Elixpaw.

You may not copy, reproduce, or distribute any content without prior written permission.

9. Prohibited Use

You agree not to:

• Use the Site for unlawful purposes
• Attempt to interfere with Site functionality or security
• Upload malicious code or conduct harmful activity
• Provide false or misleading information

10. Limitation of Liability

To the maximum extent permitted by law, Elixpaw shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Site or products.

Our total liability for any claim shall not exceed the amount paid for the product in question.

11. Disclaimer

The Site and all products are provided on an “as is” and “as available” basis.

We do not guarantee uninterrupted access, error-free operation, or complete accuracy of Site content.

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

12. Governing Law

These Terms shall be governed by the laws applicable to our business operations, unless otherwise required by mandatory consumer protection laws in your country of residence.

Any disputes shall first be resolved through good-faith negotiation.

13. Changes to Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last Updated” date.

Continued use of the Site constitutes acceptance of the updated Terms.

14. Contact Information

If you have any questions about these Terms, you may contact us:

Elixpaw
Email: [email protected]